Cloud Phone System for Small Business: Costs, Features & Buyer’s Guide
A cloud phone system gives small businesses a modern way to make, receive, route, and manage calls without relying on
Need a dependable phone system for your Oakham business? Globe2 helps local organisations move to modern hosted VoIP, giving employees the flexibility to manage calls professionally from the office, at home or while travelling.
Our Oakham business phone systems can include Yealink handsets, desktop and mobile apps, number porting, call recording, CRM integration and advanced call routing. Whether you need a straightforward system for a few users or a more advanced setup across multiple teams, we can tailor the solution around your organisation.
Based nearby in Market Harborough, Globe2 provides businesses throughout Oakham and Rutland with experienced advice, installation and ongoing UK-based support.
Fill in the form below and one of our friendly team will be in touch to discuss your phone system requirements.
A hosted phone system moves your business telephony away from traditional on-site phone equipment and into a managed cloud platform. This gives Oakham businesses reliability, flexibility, easier remote working and simpler user management.
With Globe2, your hosted phone system can be supplied with Yealink handsets, mobile softphone apps, call routing, number porting, call recording and ongoing support from a UK based support team. We can also help review your existing phone bills and recommend the right setup for your users.
Our Unlimited VoIP Plan (with inclusive calls and features) costs £14.99 excluding VAT per month. Our PAYG plan a limited feature plan costs £8.99 excluding VAT per month.
Keep business calling costs easier to understand with a hosted VoIP package that includes calls to UK landlines and mobiles. Our Unlimited VoIP Plan includes calls to 01, 02, 03, 0800 and UK 07 mobile numbers, subject to a maximum of 5,000 calls per user.
This gives Oakham businesses a predictable monthly price without having to monitor the cost of every routine customer, supplier or internal call. We can review your current telephone bill, recommend the appropriate number of users and help you compare your existing service with a cloud-based alternative.
Whether you require a single business number or a phone system for several departments, we will help you select a package that suits how your team actually communicates.
Make sure incoming calls reach the right person without leaving customers waiting or repeatedly transferring them between departments. Your VoIP phone system can use menus, hunt groups, opening hours and routing rules to direct calls according to your preferred workflow.
Calls could ring several members of a sales team, move to another department when unanswered or be redirected to a mobile or alternative location. Different rules can also be applied during evenings, weekends, holidays or unexpected office closures.
These features help Oakham businesses maintain a professional telephone service even when employees are busy, working remotely or away from their usual desks. Globe2 can configure and update your call flows as your team changes.
Your business number no longer needs to be tied to a physical office telephone. Employees can make and receive calls using compatible Yealink desk phones, a computer-based softphone or a mobile VoIP app.
This allows hybrid employees, remote workers and people visiting customer sites to remain connected while presenting the company’s business number rather than a personal mobile number. Users can access features such as call transfer, company contacts, voicemail and presence information from supported devices.
Call recording can provide a valuable record of conversations with customers, suppliers and employees. Depending on your requirements, calls can be recorded automatically or on demand, with options to pause and resume recording when sensitive information is being discussed.
Recordings can support staff training, customer service reviews, order verification, dispute resolution and regulated business processes. Storage options of up to seven years are available where longer retention is required.
We will help you consider which users or calls should be recorded and how recordings should be accessed and retained. Businesses should establish an appropriate recording policy and ensure that their use of recordings meets their legal, privacy and regulatory responsibilities.
Connect telephone calls with the customer information your employees already use. A compatible VoIP CRM integration can help users identify callers, open relevant customer records and initiate calls directly from supported business applications.
This reduces the time employees spend manually searching for contact details or entering telephone numbers. Depending on the CRM and integration available, it may also help your team maintain a clearer record of customer communication and follow-up activity.
CRM integration can be particularly valuable for sales teams, recruitment companies, service desks and other Oakham businesses that manage a high volume of customer conversations. Tell us which system you use and we can confirm the available integration options.
Understand how effectively your business handles incoming and outgoing calls with clear call reporting and analytics. Globe2’s Unlimited VoIP licence includes Insight Analytics, giving Oakham businesses greater visibility over call volumes, missed calls, answer times and user activity.
Reports can help you identify busy periods, check whether enquiries are being answered and make more informed decisions about staffing and call routing. This can be particularly useful for sales teams, customer service departments and businesses where missed calls could mean missed opportunities.
Instead of relying on assumptions, you can use real call data to improve customer service and monitor how your telephone system is being used.
We can supply and support business phones for Oakham companies, including Yealink desk phones, cordless handsets and headsets. These phones, often called “cloud phones”, can be purchased upfront or spread monthly over a fixed term, helping you modernise your business phone setup without a large upfront hardware cost.
If you are comparing cheap business phones or looking for a low-cost VoIP setup, we can help you choose the right mix of handsets, mobile apps and call packages for your team.
A reliable business phone system is about more than simply making and receiving calls. Oakham businesses need clear call quality, flexible routing, dependable handsets, mobile access and support from a provider who can help when something needs changing.
Globe2 provides cloud based phone systems for businesses across Oakham and Rutland, helping teams stay connected whether they are in the office, working remotely or spread across multiple locations. Your system can include Yealink desk phones, cordless handsets, mobile softphone apps, call recording, voicemail-to-email, call routing and number porting.
A reliable VoIP phone system depends on a reliable business broadband connection. If you are moving away from traditional phone lines, Globe2 can also help review your current broadband and recommend suitable connectivity for VoIP, including FTTP, SoGEA and backup options where available.
This is especially useful for Oakham businesses that want one provider to support both their phone system and internet connection.
Globe2 is based in Market Harborough, Leicestershire and has a (loyal) client base stretching internationally.
For many small businesses, a hosted VoIP phone system is the best option because it is flexible, cost-effective and easier to manage than a traditional phone system. It can include desk phones, mobile apps, call recording, call routing and number porting.
When switching to VoIP you can keep your phone number. We can handle this process for you and charge no fee at porting in your geographic phone numbers.
In short, VoIP stands for Voice Over Internet Protocol. VoIP is the process or systems used that enable calls to be made over the internet as opposed to over a physical line.
To switch VoIP provider in the UK, first contact the new provider (such as us) and provide them with any phone numbers you wish to keep.
The new provider will then arrange the set-up and number port at a convenient time for you.
Depending on the provider, they may also help you with getting started and provide training to help you get to grips and to get the most of the system.
We mainly provide Yealink VoIP phones with the T4 and T5 range being the most popular with our customers.
Yes. As mentioned in our VoIP guide, small businesses can save up to 68% when bundling their telephony services into VoIP.
VoIP is the technology that allows calls to be made over the internet. A cloud-based phone system is a hosted telephone system that uses VoIP to handle business calls, users, call routing and features.
Use the form below and we will be in touch to see how much you can save and also improve on your existing business telephony solution.
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