Phone Systems for Small Businesses in the UK
Give your team a professional, flexible business phone system that works in the office, at home and on the move.
Globe2 provides cloud-based VoIP phone systems for small businesses across the UK. Your employees can make and receive calls using desk phones, cordless handsets, desktop software or mobile apps, while continuing to present your company telephone number.
Whether you need a straightforward phone system for a small office or a more advanced setup with call queues, auto attendants, call recording and CRM integration, we can configure a solution around the way your business operates.
We can also help you keep your existing telephone numbers, configure your users and call routing, supply compatible handsets and support your team after installation.
How Much Can Your Small Business Save?
Small Business Phone System Pricing
Our phone system for small businesses are priced per user, per month, allowing you to start with the number of users you need and add more as your team grows. Pricing excludes VAT.
PAYG VoIP
£10.29/ month
- Inclusive calls to UK landlines
- Inclusive calls to UK mobiles
- Cheap PAYG Calls
- Softphone App Included
- Same Day Set-up Available
- Pay Monthly Phones
Unlimited VoIP
£14.99/ month
- Inclusive calls to UK landlines
- Inclusive calls to UK Mobiles
- Softphone App Included
- Same Day Set-up Available
- Pay Monthly Phones
- Advanced Call Routing Features
Phone System Features For Small Businesses
Business Phone System with Unlimited UK Calls
Keep business calling costs easier to understand with a hosted VoIP package that includes calls to UK landlines and mobiles. Our Unlimited VoIP Plan includes calls to 01, 02, 03, 0800 and UK 07 mobile numbers, subject to a maximum of 5,000 calls per user.
This gives businesses a predictable monthly price without having to monitor the cost of every routine customer, supplier or internal call. We can review your current telephone bill, recommend the appropriate number of users and help you compare your existing service with a cloud-based alternative.
Whether you require a single business number or a phone system for several departments, we will help you select a package that suits how your team actually communicates.
Intelligent Call Routing: Hunt Groups, Call Queues & More
Make sure incoming calls reach the right person without leaving customers waiting or repeatedly transferring them between departments. Your VoIP phone system can use menus, hunt groups, opening hours and routing rules to direct calls according to your preferred workflow.
Calls could ring several members of a sales team, move to another department when unanswered or be redirected to a mobile or alternative location. Different rules can also be applied during evenings, weekends, holidays or unexpected office closures.
These features help businesses maintain a professional telephone service even when employees are busy, working remotely or away from their usual desks. Globe2 can configure and update your call flows as your team changes.
Business Calls on Desk Phones, Computers and Mobiles
Your business number no longer needs to be tied to a physical office telephone. Employees can make and receive calls using compatible Yealink desk phones, a computer-based softphone or a mobile VoIP app.
This allows hybrid employees, remote workers and people visiting customer sites to remain connected while presenting the company’s business number rather than a personal mobile number. Users can access features such as call transfer, company contacts, voicemail and presence information from supported devices.
Call Recording, Storage and Compliance
Call recording can provide a valuable record of conversations with customers, suppliers and employees. Depending on your requirements, calls can be recorded automatically or on demand, with options to pause and resume recording when sensitive information is being discussed.
Recordings can support staff training, customer service reviews, order verification, dispute resolution and regulated business processes. Storage options of up to seven years are available where longer retention is required.
We will help you consider which users or calls should be recorded and how recordings should be accessed and retained. Businesses should establish an appropriate recording policy and ensure that their use of recordings meets their legal, privacy and regulatory responsibilities.
Connect Your VoIP Phone System to Your CRM
Connect telephone calls with the customer information your employees already use. A compatible VoIP CRM integration can help users identify callers, open relevant customer records and initiate calls directly from supported business applications.
This reduces the time employees spend manually searching for contact details or entering telephone numbers. Depending on the CRM and integration available, it may also help your team maintain a clearer record of customer communication and follow-up activity.
CRM integration can be particularly valuable for sales teams, recruitment companies, service desks and other businesses that manage a high volume of customer conversations. Tell us which system you use and we can confirm the available integration options.
Call Analytics and Reporting
Understand how effectively your business handles incoming and outgoing calls with clear call reporting and analytics. Globe2’s Unlimited VoIP licence includes Insight Analytics, giving businesses greater visibility over call volumes, missed calls, answer times and user activity.
Reports can help you identify busy periods, check whether enquiries are being answered and make more informed decisions about staffing and call routing. This can be particularly useful for sales teams, customer service departments and businesses where missed calls could mean missed opportunities.
Instead of relying on assumptions, you can use real call data to improve customer service and monitor how your telephone system is being used.
Business Phones, Desk Phones and Cordless Phones
We can supply and support business phones for small businesses, including Yealink desk phones, cordless handsets and headsets. These phones, often called “cloud phones”, can be purchased upfront or spread monthly over a fixed term, helping you modernise your business phone setup without a large upfront hardware cost.
If you are comparing cheap business phones or looking for a low-cost VoIP setup, we can help you choose the right mix of handsets, mobile apps and call packages for your team.
Reliable Phone System for Small Businesses
A reliable business phone system is about more than simply making and receiving calls. Small businesses need clear call quality, flexible routing, dependable handsets, mobile access and support from a provider who can help when something needs changing.
Globe2 provides cloud based phone systems for small businesses across the UK, helping teams stay connected whether they are in the office, working remotely or spread across multiple locations. Your system can include Yealink desk phones, cordless handsets, mobile softphone apps, call recording, voicemail-to-email, call routing and number porting.
As winners of the HSBC & FSB East Midlands Micro Business Award 2026 and rated Excellent on Trustpilot, you can trust Globe2 to provide reliable, fully supported business phone system for your Loughborough business.
Who Is a Small Business VoIP System Suitable For?
A small business VoIP phone system can be adapted to many different organisations and working environments.
Professional Services
Accountants, solicitors, consultants and financial service businesses can route calls to individual employees and use features such as voicemail-to-email, call recording and CRM integration.
Recruitment Agencies
Recruitment teams can benefit from individual extensions, high call allowances, call recording and integration with compatible recruitment platforms.
Medical and Dental Practices
Practices can use call queues, recorded announcements and departmental routing to manage a high volume of incoming patient calls.
Any system used in a regulated environment should be configured in line with the organisation’s legal and compliance requirements.
Retail and Hospitality
Cordless handsets and call-routing features allow staff to answer calls while moving around the premises.
Trades and Mobile Workforces
Calls can be routed to mobile apps or employees working away from the office while still presenting the company telephone number.
Multi-Site Businesses
Several offices can use the same phone system, extension plan and call-routing structure.
Remote Businesses
Companies without a permanent office can still operate a professional business telephone number and route calls to employees in different locations.
A Phone System for Office, Remote and Hybrid Teams
A cloud phone system allows your employees to remain part of the same business telephone system wherever they are working.
Office-based employees can use a traditional desk phone, while remote employees can answer calls through desktop software or a mobile app. Each user can retain their own extension and make outbound calls using the company telephone number.
This means customers can contact your business through the same published numbers without needing to know where individual employees are located.
Small Business Broadband & Cloud Phones
A reliable VoIP phone system depends on a reliable business broadband connection. If you are moving away from traditional phone lines, Globe2 can also help review your current broadband and recommend suitable connectivity for VoIP, including FTTP, SoGEA and backup options where available.
This is especially useful for small businesses that want one provider to support both their cloud phone system and internet connection.
Frequently Asked
Questions
In short, VoIP stands for Voice Over Internet Protocol. VoIP is the process or systems used that enable calls to made over the internet as oppose to over a physical line.
- Requires an uninterrupted broadband connection to continue working.
- Requires uninterrupted power to continue working.
When switching to VoIP you can keep your existing number.
We can handle this process for you and charge no fee at porting in your geographic phone numbers.
To switch VoIP provider in the UK, first contact the new provider (such as us) and provide them with any phone numbers you wish to keep.
The new provider will then arrange the set-up and number port at a convenient time for you.
Depending on the provider, they may also help you with getting started and provide training to help you get to grips and to get the most of the system.
We mainly provide Yealink VoIP phones with the T4 and T5 range being the most popular with our customers.
Yes. As mentioned in our VoIP guide, small businesses can save up to 68% when bundling their telephony services in to VoIP.
How Much Can You Save?
Use the form below and we will be in touch to see how much you can save and also improve on your existing business telephony solution.