This week marks Simba’s first year at Globe2, and he has definitely made his mark.
In just 12 months, Simba has handled 1,466 support calls out of 1,740 available working hours – an incredible level of consistency and commitment. Even more impressive? He received the most 5-star reviews of anyone on the team in that period.
Here’s some of the customer feedback on his work:
⭐ “Superb attention”
⭐ “I really appreciate the ‘human’ touch”
⭐ “So patient and understanding”
⭐ “Efficient and accurate”
⭐ “Helpful and approachable”
⭐ “Excellent communication and support”
⭐ “Extremely friendly and helpful”
Our core values at Globe2 are being honest, knowledgeable, accessible, friendly, and reliable — and Simba has consistently delivered on all counts.
In a world dominated by chatbots and automated support, Simba has demonstrated what we continue to believe in, which is that real support can make all the difference to our customers.
Well done Simba for setting the bar so high – and for being such a valued part of the Globe2 team. Here’s to year two!
