Trading terms – VoIP Annex

  1. 1.    Definitions and interpretations


    1.1. The following definitions and rules of interpretation apply in these Terms:

    “Call Tariffs” mean the rates we charge you on a pence per minute basis for calls you make using our telephony Services;

    “Charges” mean the money you agree to pay us under these Terms in exchange for the Goods and/or Services;

    “Contract” means the relevant contract(s) between us and you for the Goods and/or Services purchased under these Terms;

    “Control Panel” means the secure section of the Website where you can log-in and, amongst other things, access your Globe2 account and add, amend, and manage the relevant Services which you have purchased from Globe2;

    “Data” means information, documents, text, software, music, sound, photography, messages, and other material of any kind in any form that you generate, store, transmit or use in connection with the Services;

    “Goods” means the hardware you purchase from us as detailed in the Order Confirmation;

    “Globe2 ” / ”we” / ”our” / ”us”: means Globe2 Ltd, company number 6756519, more fully described in clause 3;

    “Internet” means the global data network comprising interconnected networks in connection with which the Services are supplied;

    “LAN” means your Local Area Network, which includes the internal cabling, any switches or devices attached to the network within your building or office.

     “Law” means:

    (a) any law, statute, regulation, instruction, guideline, determination, designation or code of conduct having force of law of any governmental, supranational or other regulatory authority or agency of competent jurisdiction; or

    (b) any term in any regulatory or governmental license, authorisation, consent, permission, approval or guidance;

    “Main Body Terms” mean the general Trading Terms excluding the Annexes;

    “Malware” means ‘logic bombs’, ‘worms’, ‘viruses’, ‘trojans’, ‘spyware’, ‘adware’ or any software or computer code having the same or similar effect (those expressions having the meanings as they are generally understood within the computing industry);

    “Party” means, as required by the context, either you or us, and “Parties” means both you and us;

    “Personal Data” has the meaning given to it in the Data Protection Act 1998;

    “Privacy Policy” means the Globe2 Privacy Policy as located at;

    “Services” means the communications and IT services that you purchase from us as detailed in the Order Confirmation, which include, but are not limited to, voice services, broadband services, cloud services, domain names and hosting, website building and hosting, and email services;

    “Support Team” means the support engineers employed or instructed by Globe2 to provide technical support in relation to our Goods and Services;

    “Terms” means the terms and conditions set out in the general Trading Terms and all relevant Annexes;

    “You” means you, the customer, who purchases Goods/Services from Globe2 under these Terms (and “your” should be interpreted accordingly);

    “Website” means our web presence at (including any associated website, web-page, or sub-page of that website); and

    “Working Day” means any day which is not a Saturday, a Sunday or a bank or public holiday in England.

    1.2. All headings are for convenience, have no legal effect and should be ignored when interpreting these Terms.

    1.3. The singular includes the plural and vice versa; references to any gender include every gender; and references to persons include corporations, partnerships and other unincorporated associations or bodies of persons.

    1.4. Any reference to a “clause” is to a clause of the general Trading Terms, and any reference to a “paragraph” is to the paragraph of the relevant Annex, unless the context requires otherwise.

    1.5. A reference to any provision of any enactment will be construed as a reference to that provision or enactment as amended, re-enacted or extended at the relevant time.

    1.6. The definitions contained in the Interpretation Act 1978 apply (unless a specific definition has been included or the context requires otherwise) in interpreting words and phrases used in these Terms.

    1.7. When we use the words “writing” or “written” in these Terms, this will include email unless we say otherwise.

    1.8. References to these Terms or any other document are to these Terms or that document as amended from time to time.

    2.    Our contract with you

    2.1. These are the terms and conditions on which we will supply Goods and Services to you, and include a number of Service-specific annexes (“Annexes”) which apply where you buy any relevant Service from us.

    2.2. The Goods and Services sold under these Terms are intended for business purposes and are not designed for personal or domestic use. The Goods and Services may be used within your business for the purposes for which communications services and associated hardware are typically used. You may grant access to your employees, workers, consultants, volunteers for these purposes, but you should note that you are liable for all use of the Services associated with your account. You are not permitted to resell any of the Goods or Services sold under these Terms.

    2.3. You should print a copy of these Terms or make an electronic copy of them for future reference.

    2.4. These Terms may change from time to time, we will update the Website with the latest Terms.

    3.    Information about us and how to contact us

    3.1. We are a company registered in England and Wales. Our company registration number is 6756519 and our trading office is at 33 York Road, Leicester, LE1 5TT.

    3.2. You can contact us by email on, telephone 03333 446 441.

    3.3. If you have any questions or complaints, please contact us. You can contact us by telephoning our customer service team on 03333 446 441 or by emailing us at You should also read the customer complaints section of these terms under clause 9.

    3.4. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to terminate the Contract), you can send this to us by email, by hand, or by pre-paid post. If we have to contact you or give you notice in writing, we will do so using your Master Contact Details.

    4.    Order process and your right to cancel

    4.1. By placing an order via the Website or by returning an Order Form, you are making an offer to purchase the relevant Goods or Services in accordance with these Terms. For the avoidance of doubt, whenever you speak with one of our sales representatives over the phone and you indicate you wish to place an order for Goods or Services, you will be asked to complete and submit an Order Form which will be handled in accordance with this Terms.

    4.2. The prices for our Goods and Services will be those which are set out on the Website at the date on which the Contract is formed (as described in clause 4.3), and will be confirmed on the Order Confirmation. Prices on the Website and other promotional material are updated periodically and cannot be guaranteed for any period of time. Our Website contains a large number of Goods and Services. It is always possible that, despite our reasonable efforts, some of the Goods or Services on our Website may be incorrectly priced. If we discover an error in the price of the Goods or Services you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods or Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

    4.3. When we receive your order, we will conduct a number of checks including, without limitation, checks on our geographical coverage, your credit rating and the capabilities of your telephone line. If, following our checks, we are satisfied that we can provide the Goods and Services you ordered, we will send you an email with details of your order (“Order Confirmation”). The Order Confirmation will confirm that we accept your offer and the Contract will be formed at this point. If you have not received an Order Confirmation within 5 Working Days of placing your order, please contact our Support Team by calling 03333 446 441. A separate Contract will be formed for each item of Goods and for each individual Service you order. We will notify you by email when we expect the Services to be activated. The, activation of Services on a specific date is not guaranteed and we will have no liability in respect of any failure to commence the supply of Services by a given date.

    4.4. If you become aware of an error in your order, you should contact us immediately and make us aware of the issue. Unless you have a relevant right to do so under Law, once the Contract has been formed in accordance with clause 4.3, you will not be entitled to cancel your order. To request cancellation of your order before the Contract has been formed, you should call us on 03333 446 441.

    4.5. Except where a relevant Annex provides that another minimum period applies, the Contract for each Service will last for a minimum period of 12 months (as more fully described in clause 15.2).

    4.6. When ordering Services, you must provide us with a valid email address and telephone number which you must maintain and monitor regularly for messages (“Master Contact Details”). We will keep your Master Contact Details on file and we will use these to communicate with you on all matters in connection with these Terms. You can update your Master Contact Details via the Control Panel at any time.

    5.    Delivery of Goods

    5.1. When you order Goods from us, you must provide us with a valid address to which our courier can deliver the Goods. Orders for Goods up to 30KG in weight which are to be delivered within the UK mainland are subject to our standard delivery charge (currently £10.00 excluding VAT, but which may vary from time to time) or as otherwise expressly agreed in advance.

    5.2. We will contact you by email with an estimated delivery date. Dates for delivery are estimated only and cannot be guaranteed.

    5.3. If no one is available at your address to take delivery, our courier will leave you a note that the Goods have been returned to our courier’s depot. If this happens, you must contact us to rearrange delivery. Please note that you will be required to pay all charges associated with re-delivery.

    5.4. Risk in the Goods will pass to you on delivery, but we will continue to own the Goods until full payment in respect of the Goods has been received in accordance with clause 13.

    5.5. On receiving the Goods, you must inspect them immediately and notify us within three Working Days of any damage or any other problem with the Goods received. If we send you incorrect Goods, the Goods you receive are damaged or are otherwise faulty, or are being returned in connection with the warranty under clause 5.10, the relevant Goods may be returned to us in accordance with clauses 5.6 to 5.8 inclusive. Please note that Goods may not be returned for any other reason (save as otherwise provided under Law).


    5.6. If you have a valid right to reject and return the Goods either under Law or these Terms, you must contact our Support Team via email or telephone to arrange for the Goods to be returned. Goods can only be returned with a valid returns reference number issued by our Support Team.

    5.7. Once the Goods have been returned to us, we will (at our discretion) either arrange for replacement Goods to be sent to you, or for the original Goods to be repaired.

    5.8. All Goods to be returned must have been kept in suitable conditions to keep them free from damage and have been treated with reasonable care. If on inspection of the returned Goods, we determine (acting reasonably) that you have not stored the Goods in suitable conditions, you agree to pay us an appropriate amount (determined at our discretion, acting reasonably) for the damage caused.

    Guarantees in respect of Goods

    5.9. Some of the Goods we sell come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Goods or on the manufacturer’s website.

    5.10. Save where otherwise stated, for Goods which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Goods will be free from material defects. However, this warranty does not apply in the circumstances described in clause 5.11.

    5.11. The warranty in clause 5.10 does not apply to any defect in the Goods arising from:

    5.11.1. fair wear and tear;

    5.11.2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

    5.11.3. if you fail to operate or use the Goods in accordance with the user instructions; or

    5.11.4. any alteration or repair by you or by a third party who is not one of our authorised repairers.

    5.12. Our sole liability under clauses 5.10 and 5.11 is limited to the replacement or repair of the relevant item.

    6.    Services

    6.1. We will supply the Services with reasonable skill and care and take steps to ensure the Services are reasonably fault free and reasonably uninterrupted.

    6.2. However, it is not a condition of the Contract, nor do we warrant or guarantee that the Services will be uninterrupted, secure or error-free.

    6.3. Where an Annex expressly states that a service level agreement (SLA) applies in respect of the Services, it will not constitute a breach of the Contract if the Services fail to meet the specified levels and the only remedy available to you for that breach will be the payment of service credits specified in the relevant SLA.

    6.4. You acknowledge and agree that:

    6.4.1. The Services were not designed with your individual requirements in mind and it is your responsibility to determine whether the Services will meet your needs; and

    6.5. We rely on third parties to deliver telephone calls and other communications associated with the Services to and from our network. The performance of such third parties and their equipment is a matter beyond our reasonable control (as more fully described in clause 11.4). We may have to suspend the Services for emergency repairs, maintenance or improvement without prior notice. If we do so, we will restore them as quickly as reasonably practicable.

    6.6 The services rely upon your Internet connection and interior LAN. We can provide the services using existing Internet and LAN connections provided by third parties, but in the event of a failure or disruption of services where no other cause can be identified, the services shall be considered not at fault until such a time as they have been tested on a LAN and Internet connection supplied by Globe2..

    7.    Your obligations

    General obligations

    7.1. You must comply with our reasonable instructions and requests concerning the Services.

    7.2. You must provide us with up to date contact details of at least one named representative (including email addresses) with whom we are authorised to deal and promptly notify us of any changes in these details. We rely on this information for various reasons including the transmission of Service renewal notices and other important information concerning the Services (save that renewal notices for domain names will be sent in accordance with the contact information you have registered with the relevant Registry and not that registered with Globe2). You must update us promptly if your address changes.

    7.3. You are responsible for all activity and Charges associated with your Globe2 account. This will include activity that is malicious or fraudulent (as well as associated Charges from that activity) which we reasonably believe is attributable to your negligence, or your failure to act in accordance with these Terms or with any relevant security advice or instructions we have given or made available to you.

    Security obligations

    7.4. You must:

    7.4.1. keep your username, password and other security information secure (and we may change these, or request that you change these, at any time when we consider it necessary for security purposes);

    7.4.2. if requested use your username and password when giving instructions (and we are authorised to comply with instructions containing your username and password);

    7.4.3. take reasonable steps in respect of matters in your control (in line with our instructions and advice) to minimise any risk of security breaches in connection with the Services;

    7.4.4. notify us as soon as reasonably practicable, of any unauthorised access to your account or security details of which you become aware; and

    7.4.5. comply with our security checks and authorise us to run automated scanning checks from time to time to help identify possible security vulnerabilities in the hardware and/or software configurations you use in connection with the Services. The information visible to us when running these checks is limited to what would be available to any other user on the public Internet and these checks are carried out purely with a view to improving your security. Any Data visible to us when we carry out these checks will be used solely for determining levels of security and will be handled in accordance with clause 17.

    7.4.6. For the avoidance of doubt, in accordance with clause 7.4, you will be responsible for any Charges associated with your Globe2 account which we reasonably believe are attributable to your failure to act in accordance with any relevant security advice or instructions we have given or made available to you.

    8.    Restrictions

    8.1. You must not use the Services in a way which contravenes the provisions of any relevant Annex.

    8.2. You must not use the Services (or permit them to be used) for any illegal or unlawful purpose under any relevant Law. This may include, without limitation:

    8.2.1. sending menacing, offensive, defamatory, obscene, indecent or abusive communications using the Services; and

    8.2.2. using the Services to create or send Malware.

    8.3. Without affecting clause 8.2, you are solely responsible for ensuring that your use of the Services does not contravene any relevant Law relating to the sending of unsolicited communications.

    8.4. You warrant that your use of the Services will not infringe any third party intellectual property or other rights.

    8.5. If your use of the Services contravenes the provisions of any relevant Annex, usage cap or is otherwise having what we consider (acting reasonably) a material adverse effect on the Services, we may (in addition to any other rights we have under these Terms) do any of the following:

    8.5.1. suspend the relevant Services immediately; and/or

    8.5.2. arrange with you to change the Services and/or the associated usage caps you receive which may result in you paying higher Charges.

    8.6. You agree to comply with the terms of any relevant software licence or similar agreement that we bring to your attention which relates to any software we provide to you as part of or in connection with the Services.

    9.    Complaints and dispute resolution

    9.1. We are committed to providing excellent service and we try to deal with any complaint fairly and within a reasonable period of time. However, if you are unhappy with any aspect of the service we provide to you, please contact us so we can investigate and do our utmost to resolve the issue. We operate a complaints procedure to help ensure that any complaints are dealt with efficiently and to your satisfaction. Our complaints and dispute resolution procedure is published as part of our Code of Practice available on our Website and should you wish to receive a hard copy this, you should email your request to

    9.2. If you are unhappy with the way we have sold, provisioned or delivered the service to you, you should:

    9.2.1. In the first instance, telephone us on 03333 446 441 or write via email to We aim to respond to emails within 24 hours. Please ensure you retain the reference number the Support Team provide you with. Our Support Team will do their utmost to successfully resolve any problems at the point of first contact, but where this is not possible, we will agree a course of action with you.

    9.2.2. If you remain unhappy with the way in which your complaint has been handled in the first instance, you may contact the Customer Support Manager via mentioning your case reference number. They will respond and aim to resolve your complaint within 48 hours.

    9.2.3. If the Customer Support Manager is unable to resolve the issue to your satisfaction, you may escalate your concern to the Chief Executive by emailing We will aim to respond to you within 48 hours.

    9.2.4. Please note that in all cases, we ask that you mention your incident reference number in all correspondence, and that you work with our management team to resolve your concern. In the unlikely event that your complaint has not been resolved by Globe2 to your satisfaction within a period of eight weeks, or if during the process of investigating your complaint you believe the situation has reached a deadlock, you may refer your complaint to Ombudsman for independent consideration. The Ombudsman will make an independent decision based entirely on the merits of the complaint.

    More information on Ombudsman is available on their website or you can write to them at the following address:


    PO Box 730


    WA4 6WU

    You can also call them Monday to Friday between 9am- 5pm, or you can email the, fax them, textphone or write to them.

    Contact details: Phone: 0330 440 1614


    Fax: 0330 440 1615 0330 440 1600

    9.2.5. Nothing in this clause 9 will prevent us from exercising our any of our rights under clause 13 if you fail to pay the Charges in accordance with these Terms.

    10.  Matters beyond reasonable control

    10.1. If either Party is prevented, hindered or delayed from performing any obligation under these Terms because of something beyond its reasonable control including: act of God, natural disaster, lightning, flood, subsidence, earthquake, weather conditions, epidemic, pandemic, fire, explosion, war, civil disorder, acts of terrorism, something beyond the reasonable control of its suppliers, industrial disputes, acts or omissions of local or central government or other competent authorities, or acts or omissions of parties for whom the relevant Party is not responsible, change of law or any other cause whether similar or dissimilar that is outside its reasonable control, then it will have no liability to the other Party for any resulting failure, delay, defect or omission in performing its obligations under these Terms.

    10.2. We will not be liable for any failure or delay in supplying the Services to you if:

    10.2.1. another supplier on whom we are reliant to supply the Services delays or refuses the supply of an electronic communications service to us and no alternative service is reasonably available at reasonable cost; or

    10.2.2. legal or regulatory restrictions are imposed that prevent us from supplying the Services.

    10.3. If any of the events detailed in clauses 10.1 or 10.2 materially affects the performance of the Contract and continues for more than three months, then either Party may terminate the Contract immediately in (in respect of some or all of the Services) by providing written notice to the other.

    11.  Limitation of liability

    11.1. Nothing in these Terms in any way excludes or restricts our liability for negligence causing death or personal injury, for fraudulent misrepresentation or for anything which may not be validly restricted under English Law. Your statutory rights are unaffected.

    11.2. For any one event or a series of events, our maximum liability in contract, tort (including negligence) or otherwise under or in connection with these Terms, is limited as follows:

    11.2.1. in the case of Goods, to the Charges for the relevant Goods (excluding VAT), or, where applicable, to the replacement or repair of the relevant Goods under clause 5.7; and,

    11.2.2. in the case of Services, to 125% of the Charges for the relevant Services (excluding VAT) during the duration of the event(s) complained of.

    11.3. In no event (including our own negligence), and even if we have been advised of the possibility of such losses, will we be liable for any:

    11.3.1. loss of profit, contract, business or anticipated savings;

    11.3.2. loss of goodwill or reputation;

    11.3.3. special, indirect or consequential loss;

    11.3.4. damage to or loss of Data or other information; or

    11.3.5. interrupted communications.

    11.4. We will have no liability for goods and/or services provided by third parties or for any type of loss or damage which is the result of any act or omission of any third party (including, without limitation, engineers from BT Openreach or any similar entity).

    11.5. We will not be liable for any delay or failure in the performance of our obligations under these Terms where such delay or failure is attributable to matters beyond our reasonable control as set out under clause 10.

    11.6. To the fullest extent permitted by Law, we exclude all terms implied by Law that are not expressly set out in these Terms including, without limitation, the implied warranties of satisfactory quality and fitness for a particular purpose. Your statutory rights are unaffected.

    12.  Indemnity

    12.1. You agree to indemnify us against any claims or legal proceedings that are brought or threatened against us by a third party because you have used the Service in a way which is, or has been, in breach of clauses 7 or 8.

    13.  Payment in advance

    13.3. Where paying in advance, Charges for Goods and Services must be paid by direct debit, or BACS.
    Payment in arrears

    13.4. Where paying in arrears, Charges for Goods and Services must be paid within 14 days of the date of our invoice by one of the following methods:

    13.4.1. if paying monthly, by direct debit; or

    13.4.2. if paying annually, by direct debit, or BACS.

    13.5. If you fail to pay the Charges in accordance with these Terms, the following procedure will apply:

    13.5.1. We may suspend your Services at any time; and

    13.5.2. We will send you email reminders for up to 45 days after the Purchase Date inviting you to make payment as soon as possible. If payment is not made within 45 days of the Purchase Date, your Globe2 account will be deleted and will be incapable of reactivation.

    13.6. All Charges remain payable where we suspend the Services in accordance with clause 13.5. If your Services have been suspended, they will not be usable until payment is made and the Services have been reactivated.

    13.7. Payment of the Charges must be made without deduction or set-off.

    13.8. All Charges are non-refundable unless otherwise stated.

    13.9. We reserve the right to charge you interest on any overdue Charges in accordance with the Late Payment of Commercial Debts Act 1998 or other applicable Law (determined at our discretion).

    13.10. Where payment of the Charges is not made in accordance these terms, we may take all debt recovery measures available under Law that we consider appropriate.

    14.  Changes to the Terms, the Charges and the Services

    Changes to the Terms

    14.1. Every time you order Goods and Services from us, the Terms in force and published on our Website at the date of your order will apply to the Contract.

    14.2. We may amend these Terms on giving you at least one month’s notice in writing. Please look at the top of this page to see when these Terms were last updated.

    Changes to the Charges

    14.3. We may amend the Charges (excluding the Call Tariffs) on giving you at least one month’s notice in writing. However, this notice requirement does not apply to our right to charge you for going over your usage cap in line with our Fair Usage Policy.

    14.4. We may amend the Call Tariffs at any time by giving you at least 7 days’ notice in writing. If we both agree (acting reasonably) that any such change is to your material detriment, you may end the Contract under clause 15.3 without penalty even if you are within the Minimum Contract Period.

    14.5. The Charges will also change if you change Services or if we charge you for going over your usage cap as set out in the relevant Annex.

    14.6. We may also amend the Charges if required by Law or any competent regulatory authority. We will use our reasonable endeavours to provide you with notice in writing before any change to the Charges take effect under this clause 14.6.

    Changes to the Services

    14.7. We may from time to time change, replace or withdraw Services in accordance with these Terms.

    14.8. Without affecting our right to suspend the Services under these Terms, we will give you at least one month’s notice in writing if we make any change to the Services which affects the Charges, or which is likely to be to your material detriment, or if we withdraw your chosen Service. We will give you written notice of any other change to your chosen Service.

    14.9. If we reduce the level of service provided by your chosen Service, or withdraw it completely, and we both agree (acting reasonably) that the change is to your material detriment, you may end the Contract under clause 15.3 without penalty even if you are within the Minimum Contract Period.

    15.  Duration and termination of the Contract

    15.1. As set out in clause 4.3, a separate Contract will be formed for each item of Goods and for each individual Service you order.

    15.2. Except where a relevant Annex provides that another period applies, the Contract for each Service will last for a minimum period of 12 months (“Minimum Contract Period”) and the Contract will continue until terminated in accordance with clauses 15.3 or 15.4. Save where these Terms provide otherwise, you agree to pay the Charges associated with each Service for the Minimum Contract Period even if you decide to cease it before the end of this period (the payment of these Charges being an “Early Termination Charge”). You acknowledge and agree that we may charge the Early Termination Charge directly to any bank account you have provided us with details of. When you cease some Services (whether before or after the Minimum Contract Period), we incur certain charges from our wholesale supplier which you will be liable to pay (“Additional Termination Charges”), in addition to any Early Termination Charge that is payable. Details of any Additional Termination Charges that are payable are set out in the relevant Annexes.

    15.3. Subject to clause 15.2, either Party may terminate the Contract (in respect of some or all of the Services) for any reason by giving to the other one month’s written notice.

    15.4. We may terminate the Contract (in respect of some or all of the Services) or suspend some or all of the Services immediately on written notice if:

    15.4.1. you fail to pay the Charges in accordance with clause 13; or

    15.4.2. you commit a material breach of the Contract, unless such breach is capable of remedy, in which case our right to terminate immediately will be exercisable only if you fail to remedy the breach within 14 days of us sending you a written notice to do so; or

    15.4.3. you or anybody using your Globe2 account or the Services we supply to you act towards our staff or representatives in a way which we consider (acting reasonably) to be offensive, aggressive or inappropriate; or

    15.4.4. if you are subject to a resolution for winding up or a petition for bankruptcy or liquidation or there is a proposal or you enter into any arrangement or composition with your or for your creditors or a receiver or liquidator or trustee in bankruptcy is appointed over you or any of your assets or any similar circumstances; or

    15.4.5. if we are required to do so by a regulatory authority; or

    15.4.6. if you provide unauthorised payment details or other material details we request from time to time.

    15.5. If we have reasonable grounds to suspect fraud or any other unauthorised activity associated with your account, we may suspend the affected Services immediately.

    15.6. On termination of the Contract or suspension of Services for any reason:

    15.6.1. we will immediately stop supplying, and will terminate access to, the relevant Services. This may involve irretrievable damage to or loss of Data or we may destroy any such Data;

    15.6.2. all licenses granted by us to you will terminate;

    15.6.3. any fees due remain payable and, if already paid, will be non-refundable; and

    15.6.4. your accrued rights and liabilities will be unaffected.

    15.7. Whenever, in accordance with these Terms, you request the cancellation of Services or you give us notice to terminate the Contract, you must communicate with us using the email address from your Master Contact Details or by letter featuring your business’ letterhead. Requests to cease Services made by a telephone call to the Support Team will not be valid.

    16.  Confidentiality

    16.1. We both agree not to use Confidential Information belonging to the other Party for any purpose other than in connection with these Terms or to disclose any such Confidential Information to any unauthorised third party without prior permission. “Confidential Information” means information in whatever form which, at the time of provision, was expressly or by necessary implication identified as being of a confidential nature.

    16.2. Clause 16.1 above will not apply to information which:

    16.2.1. enters the public domain other than through breach of clause 16.1;

    16.2.2. is or becomes independently known to the receiving Party free from any confidentiality restriction;

    16.2.3. is required to be disclosed by applicable Law or competent authority;

    16.2.4. is reasonably disclosed to employees, suppliers or others required for the proper performance of the Contract;

    16.2.5. is reasonably disclosed to professional advisers; or

    16.2.6. is otherwise permitted in accordance with these Terms or any associated document

    17.  Data, Personal Data and website cookies

    17.1. We do not provide a back-up of your Data or guarantee the integrity of your Data. You should regularly backup the Data that you store using the Services. Following a regular backup plan can help you prevent loss of your Data. However, we will use our reasonable endeavours to provide copies of Data for disaster recovery purposes.

    17.2. We may access, copy, preserve, disclose, remove, suspend or delete any Data:

    17.2.1. if we are required to do so by applicable Law or competent authority; or

    17.2.2. if reasonably required for the purposes of carrying out our obligations, or enforcing our rights, under the Contract; or

    17.2.3. if it is otherwise permitted under these Terms; or

    17.2.4. if such Data is prohibited under these Terms.

    17.3. We will process your Personal Data only in compliance with our privacy policy which is available at (“Privacy Policy”).

    17.4. You consent to such processing and confirm that you have shown our Privacy Policy to, and obtained similar consent from, any third party individuals whose Personal Data you have supplied to us and will continue to do so in the future.

    17.5. We will retain your Data and Personal Data in accordance with the relevant sections of our Privacy Policy.

    17.6. You acknowledge that our Cookie Policy will apply when you visit our Website using any relevant communications device.

    14.  Personal Data

    14.1 We will process your Personal Data only in compliance with our privacy policy, which is available at

    14.2 You consent to such processing and confirm that you have shown our privacy policy to, and obtained similar consent from, any third party individuals whose Personal Data you have supplied to us and will continue to do so in the future.

    14.2. 1. Data Retention

    This section makes reference to, and should be read alongside, our Privacy Policy.

    All Personal Data is retained and otherwise handled in a manner fully compliant with principle 5 of the Data Protection Act 1998.

    4.2.2 Personal Data which is retained by Globe2 In relation to VoIP Services provided by Globe2 , We store voicemail, call recordings, call data records, invite logs, invoices and received faxes. In relation to web hosting Services provided by Globe2 , We store home directories and web logs. In relation to email Services provided by Globe2 , We store POP3 / IMAP mailboxes, exchange mailboxes, mail logs and stale mailboxes – a stale mailbox being one where You have deleted the mailbox from the Control Panel but the emails and files remain on disk.

    4.2.3 Period of retention of Personal Data Call records will be retained for 12 months – voicemail , voicemail for old and new customers, received faxes and call recordings will all be kept for a period of 30 days. In the case of email Services, mail logs will be kept for a period of 30 days. In the case of web hosting Services, web logs are deposited each night in customer home directories, the extent being determined by the confines of normal user quotas.

    18.  Notices

    18.1. Any notice or other communication required under or in connection with these Terms will be in writing and will be delivered by hand or sent by pre-paid first-class post or other next Working Day delivery service, at its registered office (if a company) or (in any other case) its principal place of business, or sent by fax to the other Party’s main fax number or by email to the other Party’s nominated email address.

    18.2. Any notice or communication will be deemed to have been received if delivered by hand, on signature of a delivery receipt, or, if sent by fax or email, at 9:00 am on the next Working Day after transmission, or otherwise at 9:00 am on the second Working Day after posting.

    18.3. Neither Party will use email for the service of any proceedings or other documents in any legal action or, where applicable, any method of dispute resolution.

    19.  General

    19.1. These Terms constitute the entire agreement of the parties which supersedes all prior agreements and representations (unless fraudulent) and you acknowledge that that no reliance is placed on any representation made but not embodied in these Terms, save for those made fraudulently. We are not bound by, nor should you rely on, any oral representations or representations by any agent or employee of Globe2, or by any third party.

    19.2. These Terms apply to the Contract to the exclusion of any other terms that you might seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

    19.3. If any of these Terms are deemed unlawful, invalid or void for any reason, the offending words will be deemed deleted and all other Terms will continue in full force and effect.

    19.4. The Contract is personal to you. You may not assign the Contract without our prior written consent. We may assign this Contract or subcontract any of the Services at our discretion (acting reasonably).

    19.5. The Contracts (Rights of Third Parties) Act 1999 will not apply to the Contract.

    19.6. The failure to exercise or delay in exercising a right or remedy under these Terms will not constitute a waiver of the right or remedy.

    19.7. Nothing in these Terms will be construed as creating a partnership or joint venture of any kind between us.

    19.8. In the event of any conflict between the Main Body Terms, the Annexes and any other document expressly referred to in the Terms, the following order of precedence will apply:

    1.    a) The relevant Annex;
    b) The Main Body Terms;
    c) Any document expressly referred to in the Terms.

    19.9. Where you are domiciled within the United Kingdom, the Contract and any dispute or claim arising out of or in connection with it will be governed by and construed in accordance with the laws of your country of domicile, and will be subject to the exclusive jurisdiction of the courts of that country.

    19.10. Where you are domiciled outside of the United Kingdom, the Contract and any dispute or claim arising out of or in connection with it will be governed by and construed in accordance with the laws of England and Wales, and will be subject to the exclusive jurisdiction of the courts of England and Wales.