Can I use a VOIP phone on a dial up connection?
Using a VOIP phone over a dial-up connection is theoretically possible but it is liekly that call quality would suffer. We recommend a broadband connection for business usage.
Can I have multiple phones on the same Internet connection?
Yes, that is no problem.
The main considerations when having multiple phones on the same connection are the Internet connection speed (the higher the number of users the higher the required connection speed) and the number of ports available on your router.
Some phones, such as the Siemens Gigaset, allwo you to run multiple handsets from one base station, so allowing you to amplify the number of phones you could plug into one router. The Snom range requires a direct connection to the router per phone. If more than four phones are needed youo can consider a switch to increase the number of ports you have available.
Can I use my VOIP phone with a wi-fi connection?
Some VOIP phones operate as a roaming hand-held phone (such as the Siemens Gigaset) but ultimately all our VOIP phones require that you are able to plug the base station directly into the router. So, no, we cannot offer VOIP phones that operate on a wi-fi connection at this point.
Can I setup a Globe2 VOIP account from anywhere?
You can make and receive calls from anywhere where you have access to an Internet connection (and the router), so in principal yes. Depending on your location you may need to pay internationally which may have additional costs, please contact us for more information.
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Swiss based company with UK client base
AIM: Reduce costs.
PROFILE: A Swiss based company with an existing UK landline number diverting all incoming calls to their Swiss office.
SOLUTION:
Cost - Port the existing UK telephone number into the VOIP network and divert all calls to the Swiss office at a cost of ?0.015 a minute.
International client base company #2
AIM: The overall objective is to make it easier for international customers to call the sales department, as well as to monitor call usage.
PROFILE: A Spanish based company with a global client base.
SOLUTION:
International numbers - purchase numbers in France, Germany and Italy, and also toll-free numbers in the UK and USA. Calls are diverted to the Spanish office, with out of office hours voicemail messages in 4 languages.
Data management - supervisors can review call data showing numbers of incoming calls, call location and duration, with both a daily and a monthly summary.
UK Call centre
AIM: The overall objective was to reduce costs and improve call quality.
PROFILE: Multiple operatives calling the UK. Unsatisfactory line quality from a discount fixed line operator was negatively affecting productivity.
SOLUTION:
Cost - costs were reduced by purchasing a bulk UK call package. The average UK landline call cost, assuming the full monthly allowance is used, is ?0.003 per minute.
Quality - high end Snom 300 business phones in combination with a dedicated 6mb Internet connection provides call operatives with a line they can depend on for consistent quality.
ADDITIONAL BENEFITS:
Data management - supervisors can review call data showing numbers of calls, call location and duration, and break the information down by day or by operator.
International Call Centre
AIM: The overall objective was to reduce costs.
PROFILE: Multiple operatives calling internationally.
SOLUTION:
Cost - costs were reduced by purchasing a bulk international call package. The average international call cost, assuming the full monthly allowance is used, is ?0.006 per minute.
ADDITIONAL BENEFITS:
Data management - supervisors can review call data showing numbers of calls, call location and duration, and break the information down by day or by operator.
International client base company #1
AIM: The initial objective was to reduce costs.
PROFILE: The company has a global client base supported by a network of homeworkers based in several countries.
SOLUTION:
Cost - costs were reduced by purchasing a bulk international call package. The average international call cost, assuming the full monthly allowance is used, is ?0.006 per minute. All outgoing calls from all company phones, regardless of location, are drawn from the same account.
ADDITIONAL BENEFITS:
Call management - the ability to route calls according to user defined options means that incoming callers can be serviced seamlessly by operators in 6 different locations in 3 different countries.
Pro-active sales - the significantly reduced cost of calling internationally has enabled the company to shift it’s strategy from passively dealing with incoming calls to proactively calling customers worldwide, so contributing to increased revenue.
Mobile office – with geographically diverse offices, workers are able to move from one location to another, bringing their office infrastructure with them. Simply unplug the phone along with the laptop, plug it in on arrival (regardless of which country you are in) and workers are able to make and receive calls as normal.
Internal communication - internal calls are free, regardless of country borders. The additional facility of conference extensions means workers can communicate on a one to one basis or as a group, at no additional cost.
