Returns Policy

‘No fault – No quibble’ returns within 7 days.

Acceptance of your order and completion of the contract between you and us will take place upon dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase. Proof of return postage must be within 7 days of delivery for exchange or a refund.

STEP 1 Contact Customer Services on 0151 6018056 or e-mail supportglobe2net.

STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.

STEP 3 If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference.
# The goods must be in original condition & returned with full packaging including user guide, power supply unit, leads and any other accessories that were originally supplied with the goods. Please remember to send your return by Recorded Delivery. This is for your own security and insurance against items lost in transit.
# Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
# Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.

Return of faulty goods.

If there is a fault with your product you may return the product within 28 days of delivery for replacement or refund

STEP 1 Contact Customer Services on Contact Customer Services on 0151 6018056 or e-mail supportglobe2net. Proof of return postage must be within 28 days of delivery. Please provide a full written reason for the return. This makes it easier to confirm any claim.

STEP 2 Please remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.

We will replace the product or refund your money when:

* The product is confirmed to be faulty.
* If no fault is found then the product(s) will be returned and a charge of £11.75 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.

Manufacturers’ inspection charges for ‘no fault found’ items are far higher than ours, and, if the item requires a full inspection from the manufacturer, their charge will be passed on to the customer. Please bear in mind that, if you have any technical queries or you think that your item is faulty, our customer support number 0151 6018056 has resolved many setup and installation problems. Most manufacturers will also have a Product Helpline in the User Guide provided with the item.
* The product is otherwise in original condition.
* It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging

Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.