AIM: Reduce costs.

PROFILE: A Swiss based company with an existing UK landline number diverting all incoming calls to their Swiss office.

Cost - Port the existing UK telephone number into the VOIP network and divert all calls to the Swiss office at a cost of ?0.015 a minute.

AIM: The overall objective is to make it easier for international customers to call the sales department, as well as to monitor call usage.

PROFILE: A Spanish based company with a global client base.

International numbers - purchase numbers in France, Germany and Italy, and also toll-free numbers in the UK and USA. Calls are diverted to the Spanish office, with out of office hours voicemail messages in 4 languages.

AIM: The overall objective was to reduce costs and improve call quality.

PROFILE: Multiple operatives calling the UK. Unsatisfactory line quality from a discount fixed line operator was negatively affecting productivity.

Cost - costs were reduced by purchasing a bulk UK call package. The average UK landline call cost, assuming the full monthly allowance is used, is ?0.003 per minute.

Quality - high end Snom 300 business phones in combination with a dedicated 6mb Internet connection provides call operatives with a line they can depend on for consistent quality.

Data management - supervisors can review call data showing numbers of calls, call location and duration, and break the information down by day or by operator.

AIM: The overall objective was to reduce costs.

PROFILE: Multiple operatives calling internationally.

Cost - costs were reduced by purchasing a bulk international call package. The average international call cost, assuming the full monthly allowance is used, is ?0.006 per minute.

Data management - supervisors can review call data showing numbers of calls, call location and duration, and break the information down by day or by operator.

AIM: The initial objective was to reduce costs.

PROFILE: The company has a global client base supported by a network of homeworkers based in several countries.

Cost - costs were reduced by purchasing a bulk international call package. The average international call cost, assuming the full monthly allowance is used, is ?0.006 per minute. All outgoing calls from all company phones, regardless of location, are drawn from the same account.

Call management - the ability to route calls according to user defined options means that incoming callers can be serviced seamlessly by operators in 6 different locations in 3 different countries.

Pro-active sales - the significantly reduced cost of calling internationally has enabled the company to shift it’s strategy from passively dealing with incoming calls to proactively calling customers worldwide, so contributing to increased revenue.

Mobile office – with geographically diverse offices, workers are able to move from one location to another, bringing their office infrastructure with them. Simply unplug the phone along with the laptop, plug it in on arrival (regardless of which country you are in) and workers are able to make and receive calls as normal.

Internal communication - internal calls are free, regardless of country borders. The additional facility of conference extensions means workers can communicate on a one to one basis or as a group, at no additional cost.