International client base company #2
AIM: The overall objective is to make it easier for international customers to call the sales department, as well as to monitor call usage.
PROFILE: A Spanish based company with a global client base.
SOLUTION:
International numbers - purchase numbers in France, Germany and Italy, and also toll-free numbers in the UK and USA. Calls are diverted to the Spanish office, with out of office hours voicemail messages in 4 languages.
Data management - supervisors can review call data showing numbers of incoming calls, call location and duration, with both a daily and a monthly summary.
