UK Call centre
AIM: The overall objective was to reduce costs and improve call quality.
PROFILE: Multiple operatives calling the UK. Unsatisfactory line quality from a discount fixed line operator was negatively affecting productivity.
SOLUTION:
Cost - costs were reduced by purchasing a bulk UK call package. The average UK landline call cost, assuming the full monthly allowance is used, is ?0.003 per minute.
Quality - high end Snom 300 business phones in combination with a dedicated 6mb Internet connection provides call operatives with a line they can depend on for consistent quality.
ADDITIONAL BENEFITS:
Data management - supervisors can review call data showing numbers of calls, call location and duration, and break the information down by day or by operator.
