International Call Centre
AIM: The overall objective was to reduce costs.
PROFILE: Multiple operatives calling internationally.
SOLUTION:
Cost - costs were reduced by purchasing a bulk international call package. The average international call cost, assuming the full monthly allowance is used, is ?0.006 per minute.
ADDITIONAL BENEFITS:
Data management - supervisors can review call data showing numbers of calls, call location and duration, and break the information down by day or by operator.
