Delivery Policy
Delivery Policy
How much does it cost?
A Standard Delivery charge of £8 ex VAT is added to most orders to UK mainland addresses (excluding Northern Ireland, Channel Islands & Eire).
Overseas delivery may be arranged by prior agreement and notice of an appropriate delivery charge upon which you agree to before the order is processed.
How long does it take?
Within the UK, you can expect delivery within 7 working days. International orders may take a little longer. Please contact us for information on overseas charges and deliveries.
Who do we use?
Orders are sent by TNT Express. You must arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), you will be notified by TNT Express with details of the whereabouts of the delivery . TNT Express will attempt one re-delivery, after which the goods will be returned to Globe2. However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on 0151 6018056 for further details. If your parcel is not delivered it will be returned to Globe2. Your credit / debit card will be credited your original total cost less the agreed delivery charges, plus any costs incurred in returning the goods to Globe2.
How to Track your parcel
Once you have placed an order, you will receive an email confirmation that the order is being processed, with a tracking link. You can then visit the TNT Express Website where You can view the status of your delivery.
What to do if there is a problem with the delivery
If the parcel does not arrive when you expect it then please don’t hesitate to give us a call on 0151 6018056. We will contact TNT Express and call you back to let you know what’s happening.
If the goods are damaged upon receipt please call us on 0151 6018056 or e-mail: supportglobe2net within 7 days of delivery.
