AIM: The initial objective was to reduce costs.

PROFILE: The company has a global client base supported by a network of homeworkers based in several countries.

Cost - costs were reduced by purchasing a bulk international call package. The average international call cost, assuming the full monthly allowance is used, is ?0.006 per minute. All outgoing calls from all company phones, regardless of location, are drawn from the same account.

Call management - the ability to route calls according to user defined options means that incoming callers can be serviced seamlessly by operators in 6 different locations in 3 different countries.

Pro-active sales - the significantly reduced cost of calling internationally has enabled the company to shift it’s strategy from passively dealing with incoming calls to proactively calling customers worldwide, so contributing to increased revenue.

Mobile office – with geographically diverse offices, workers are able to move from one location to another, bringing their office infrastructure with them. Simply unplug the phone along with the laptop, plug it in on arrival (regardless of which country you are in) and workers are able to make and receive calls as normal.

Internal communication - internal calls are free, regardless of country borders. The additional facility of conference extensions means workers can communicate on a one to one basis or as a group, at no additional cost.